Strike Group, LLC – Ship Rider Field Service Technician

Title: Ship Rider Field Service Technician - (Certified) (full-time)
Job Code: X-001
Duty Location: Various U.S. Navy Ships and Ports Stateside
Job Duration: Permanent
Citizenship: U.S. Citizen Required
Clearance: Current Secret (Qualify for clearance up to Secret with existing eligibility a plus)
Passport: Current Passport
Job Open: Continuously

Job Requirements:
FIELD SERVICE TECHNICIAN (Ship Rider): Must go through a certification process that entails: (1). Demonstrating the required product proficiency by successfully completing the 16 week product training. (3). Must receive final approval and certification after completion. Ship Rider will maintain, repair and operate a broad range of high capacity printing/duplication equipment installed on Navy ships at sea and in port. This position can be expected to deploy frequently.

General responsibilities:
• Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, moves, removal, retrofit, preventative maintenance activities, and customer call assistance.
• Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
• Document and track material usage, inventory of equipment, spares management, maintains upgrades and/or replaces hardware and software in systems.
• Supports and maintains user account information including rights, security, required reports.
• Trains customers, identifies, analyzes, repairs product failures, orders and replace parts, spares inventory/management.
• Works closely with tech support and Navy contacts to ensure warranty management is accurate and current.
• Determines and recommends which products or services best fit the customers' needs.
• Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
• Works closely with Strike Group supervisor and provides scheduling and other critical information required to successfully manage and execute requirements.
• Relies on experience and judgment to plan and accomplish goals and understands customer requirements.
• Must be willing and able to work out at sea for extended periods, approximately 3 to 8 months at a time.
• Perform printer/copier operator support as required.
• Applicants must have the ability to lift and move equipment up to 55 pounds.

Experience/Qualifications:
• Experience or formal training in AC-DC electrical/electronic required. Functional knowledge and application of a multi-meter.
• A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field. Three (3) or more years of related field experience as a technician may be substituted for the certificate/diploma.
• Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment.
• PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity. Also required is a functional knowledge of Microsoft Operating Systems and Microsoft Office Applications and basic Mac systems. Knowledge of Adobe Creative Suite programs a plus.
• A+ certification required and Network + certification preferred (exceptions apply for qualified Veterans)
• Must be able to read, understand, interpret technical material and apply procedures/instructions.
• Must have a certificate or strong basic electronics background.
• Must have strong customer service experience.
• Strong military background with deployment experience preferred.

Interested candidates please submit your resume for consideration to: rsanchez@usmc-comcam.com or apply online at: http://ejob.bz/ATS/jb.do?reqGK=672415