Help Desk Tech II Level Remote Work
Career Opportunity: Help Desk Technician II (Computer Operator)
Help Desk Tech II Level: Seeking candidates willing to work Full-Time
Evening Shift providing help desk support from 9pm-5 a.m. Please note
that this position is remote work. The chosen candidate will be working
from home.
PSI Home Base: Arlington, VA
Job Description for Help Desk Tech II Level Remote Work
Planned Systems International is seeking candidates to
provide help desk II support. This is a critical and large environment
requiring top-notch skills and customer support. Members of this team
support U.S. Military personnel in locations in the United States and
abroad.
Essential Functions and job Responsibilities for Help Desk Tech II Level Remote Work:
In this role, he/she will assist Tier I personnel in solving technical
problems and resolving elevated issues by confirming the problem and
using/finding solutions to complex issues. The ideal candidate will
also be able to handle tier 1 help desk items when necessary. He/she
will communicate with other team members to report critical issues and
will help work on these issues through closure.
Minimum Requirements for Help Desk Tech II Level Remote Work:
3+ years of progressively more responsible experience in a Microsoft
customer service computer support environment supporting a large
critical environment and including supporting all facets of workstation
maintenance and support to include PC’s, laptops, and peripherals and
experience successfully handling the escalated issues in an enterprise
environment.
Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
Working knowledge of Microsoft OS and help desk tracking system(s), as
evidenced by experience or prior training and, working with customer
service (i.e. via phone, live chat, email, fax, and/or remote
assistance).
Must have proven customer service skills with customer service being their driving force.
Must be willing and able to work 8 hour evening shifts between 9pm-5am, Monday through Friday.
U.S. Citizenship is required. Candidate selected must be able to
successfully transfer or obtain the required clearance and/or access.
Additional Desired Qualifications for Help Desk Tech II Level Remote Work:
Experience using Remedy Tracking System is preferred.
Please send resume to Josephine Hopkins @
jhopkins@plan-sys.com
You also may apply online
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Planned Systems International
provides our customers with value-added management consulting and
information technology services that consistently deliver success, and
we are recognized as a world-class provider of innovative solutions that
benefit mankind. From Systems Lifecycle Support and Healthcare IT
Solutions to Network and Desktop Solutions and e-Business, PSI is
focused on making our clients’ businesses run smoother and better. With a
highly trained technical staff, we apply state-of-the-art information
technologies, the industry’s most advanced methodologies, and
broad-based support services to clients in U.S. Government agencies and
the commercial sector.
PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans