Help Desk Tech II Level Remote Work

Help Desk Tech II Level Remote Work

Career Opportunity: Help Desk Technician II (Computer Operator)
Help Desk Tech II Level: Seeking candidates willing to work Full-Time Evening Shift providing help desk support from 9pm-5 a.m. Please note that this position is remote work. The chosen candidate will be working from home.
PSI Home Base: Arlington, VA

Job Description for Help Desk Tech II Level Remote Work
Planned Systems International is seeking candidates to provide help desk II support.  This is a critical and large environment requiring top-notch skills and customer support.  Members of this team support U.S. Military personnel in locations in the United States and abroad.

Essential Functions and job Responsibilities for Help Desk Tech II Level Remote Work: 
In this role, he/she will assist Tier I personnel in solving technical problems and resolving elevated issues by confirming the problem and using/finding solutions to complex issues.  The ideal candidate will also be able to handle tier 1 help desk items when necessary.  He/she will communicate with other team members to report critical issues and will help work on these issues through closure.

Minimum Requirements for Help Desk Tech II Level Remote Work:
3+ years of progressively more responsible experience in a Microsoft customer service computer support environment supporting a large critical environment and including supporting all facets of workstation maintenance and support to include PC’s, laptops, and peripherals and experience successfully handling the escalated issues in an enterprise environment.
Must hold a current Security + certification as well as one or more of the following:  A+ or Network+.
Working knowledge of Microsoft OS and help desk tracking system(s), as evidenced by experience or prior training and, working with customer service (i.e. via phone, live chat, email, fax, and/or remote assistance).
Must have proven customer service skills with customer service being their driving force.
Must be willing and able to work 8 hour evening shifts between 9pm-5am, Monday through Friday.
U.S. Citizenship is required. Candidate selected must be able to successfully transfer or obtain the required clearance and/or access.

Additional Desired Qualifications for Help Desk Tech II Level Remote Work:
Experience using Remedy Tracking System is preferred.
Please send resume to Josephine Hopkins @ jhopkins@plan-sys.com

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Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry’s most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

PSI is an Equal Opportunity Employer.

All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans