Overdraft Privilege Collections Officer

Overdraft Privilege Collections Officer

Location: Lompoc, CA, US
Worker Category: Full-time Non-Ex Reg Full-Time
Job Class: Clerical
Under general supervision of the Collections Manager, an Overdraft Privilege Collections Officer is responsible for performing a wide variety of member Collections duties.

Job duties for Overdraft Privilege Collections Officer:
Researches and analyzes data on past due non-sufficient return items and negative share balances, and claims of fraudulent account activity
Contacts member through various methods, telephone, letter, and email to determine reason for delinquent shares
Negotiates and establishes repayment process with member or recommend extension of credit
Collect on post charged off negative shares
Uses skip tracing to locate either member or property
Evaluates payments being made on delinquent shares and determine how payment will be applied
Responds to members’ inquiries and requests; assist in completing forms and documents
Resolves member problems and/or complaints
Researches account loan transactions to resolve payment errors
Monitor overdraft accounts to protect CoastHills from increased losses
Focused on retaining and enhancing the member relationship
Recommend and process charged off negative shares
Tracking and complete reporting updates for negative shares
Communicate trend information to management team
Track notifications issued to our members
Ensure that negative share general ledger is balanced
Follows policies and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and

Customer Identification Program (CIP) to ensure daily compliance with current regulations
Requirements for Overdraft Privilege Collections Officer:
A high school diploma or its equivalent with 6 months to 1-year experience in the field or in a related area
Bi-lingual (English/Spanish), preferred but not required
Knowledge of English usage, grammar, punctuation, and spelling
Ability to listen effectively
Ability to calculate figures and amounts, such as discounts, interest, percentages, rates, ratio and yields
Ability to apply common sense understanding to carry out instructions furnished in written or oral form
Ability to perform duties accurately and timely, with frequent interruptions
Ability to operate a variety of office equipment and machines
Ability to work Saturdays

CoastHills is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

To apply, please proceed to the application
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