We
are looking for IT Field Service Technicians to help support a high
profile Government client in several locations. The candidate will be
responsible for providing general IT technical services. Demonstrate
ability to resolve HW and SW issues by troubleshooting and/or escalating
as needed. Ability to show break fix support for IT assets, legacy
systems, servers and other equipment.
Locations:
Pearl Harbor, Hawaii & Groton, CT
Essential Duties and Responsibilities.
To
perform this job successfully, an individual must be able to perform
each essential duty efficiently. The requirements listed below are
representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Provide
desk side support to computer HW, SW, and other electronic or
mechanical devices including clients, servers, legacy systems.
-
Provide resolution of incidents that could not be resolved remotely and
are transferred from the Service Desk to the site for resolution.
-
Investigate, resolve, document, and report the causes and corrective
actions in the Incident Management System for all incidents assigned by
the Service Desk.
- Comply with
escalation procedures and Government directed prioritization to resolve
assigned incidents consistent with Service Level Requirements.
- Provide break fix support for contractor furnished and government owned printers.
- Maintain and support deployable end user devices for use in an expeditionary or field environment.
Education:
High school Diploma or General Equivalency Diploma (GED).
Experience:
Four
to six (4-6) years of related experience in information systems.
Experience in SAN/Back-Up/Recovery technologies and operations in a fast
paced, Enterprise IT support environment.
Certifications Required:
A+
and OS Certification. A+ must be possessed prior to onboarding, OS
certification can be obtained within 90 days. The OS requirement is
completion of Microsoft 70-685 – “Windows 7 Enterprise Desktop Support
Technician”.
Security Clearance:
SECRET (or Interim) clearance required.
Please apply online http://www.truenorthlogistics.
Or send resume to jobs@tru-nor.com
http://www.tru-nor.com/
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