FEDITC, LLC. is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.Overview of position Service Desk Technician Colorado Springs CO:
FEDITC is seeking a Service Desk Technician to provide Tier I software/hardware support. The candidate will also assist IT customers with fix/break resolutions to resolve complicated or unknown problems in a fast-paced customer-focused environment.
Responsibilities for Service Desk Technician Colorado Springs CO:
Re-image desktops and laptops for redeployment – facilitate hardware/software tracking and installation projects
Activation, deletion, and modification of workstation and user accounts
Remotely support IT systems and services via remote tools and telephone
Troubleshoot and repair a variety of digital print and imaging devices, including digital senders and printers.
Provides desktop and laptop hardware repair to include diagnosing computer hardware problems, replace computer hardware parts (to include motherboards, processors, power supplies, hard drives, CD drives, RAM, sounds cards and video cards)
Position may require shift work and rolling coverage for weekend shifts as needed
Will be working onsite with client
Other support duties as needed/directed
Experience/Skills for Service Desk Technician Colorado Springs CO:
2 years’ experience with Microsoft Office Suite (to include Outlook, Word, Excel, and Access)
Solid written and verbal communication skills
Strong investigative drive and listening skills, self-motivated individuals
Commitment to maintaining the highest standard of customer service
2 years’ experience troubleshooting Microsoft Windows 7 or better
Operational experience with Microsoft AD Services, SCSM, DNS, and DHCP
Previous experience supporting a Government and/or Department of Defense customer
Experience with USAF/DoD systems a plus
Education for Service Desk Technician Colorado Springs CO:
Associates degree and 2+ years’ experience (or commensurate combination of education, training and experience) required
Certification for Service Desk Technician Colorado Springs CO:
DOD 8570 IAT Level II, IAM Level II, or IASAE Level II or higher certification required – includes Security+ w/ CE, GSEC, SSCP, CISA, GCIH, GCED, CISSP, CASP, CAP, GSLC, CISM, or CSSLP
Minimum Security+ certification with CE enrollment required
ITILv3 Foundations required (or must be able to obtain within 30 days of hire)
With OS Certification to include (MCSE, MCSA, MCP, MCTS or MCITP)
Clearance for Service Desk Technician Colorado Springs CO:
Must be a US Citizen and pass a background check
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s)
Click this link for more information and how to apply
Service Desk Technician Colorado Springs CO
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