Job Title: Information Technology Specialist (CUSTSPT) - SV-2210-I for Arlington, VA
Department: Department Of Homeland Security
Agency: Transportation Security Administration
SALARY RANGE:
$72,662.00 to $112,689.00/ Per Year
Close Date: 7/16/13
Location: Information Technology Specialist (CUSTSPT) - SV-2210-I for Arlington, VA
WHO MAY BE CONSIDERED:
Open to all U.S. Citizens.
JOB SUMMARY:
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please visit http://www.tsa.gov/join/index
KEY REQUIREMENTS:
•You must possess U.S. Citizenship or be a U.S. National.
•You must complete a favorable Background Investigation (BI).
•You must be able to obtain and maintain a Secret Clearance.
•You must pass Drug and Alcohol Screening, subject to random drug tests.
DUTIES:
This position is located in the Office of Information Technology (OIT), within the Strategy and Innovation Division, Transportation Security Administration (TSA), Department of Homeland Security (DHS). If selected for this position, you will perform customer support duties under the limited direction of a manager. Typical assignments will include:
•Developing, managing, and implementing project plans (e.g., communications plan, scope management plan, time management plan, and work breakdown structure, risk plan, budget plan, and procurement plan). Managing and facilitating stakeholder meetings to develop plans; eliciting customer support into the development of plans, and finalizing the project schedule; and consulting with customers to define functional requirements.
•Defining customer requests and applying customer service and customer support principles and methods to provide information and assistance to customers; reporting, responding to, and resolving customer requests; identifying and resolving customer issues and problems; and participating in the planning and delivery of a full range of customer support services.
•Developing and interpreting policies, procedures, and strategies governing the planning and delivery of services throughout the enterprise.
•Analyzing new technology support requirements, developing information system techniques, establishing criteria, and making recommendations when procedures/guidelines do not exist for IT resources/requirements, e.g., impacting information technology systems: implementation, operations, expansion, consolidations, and continuing life-cycle management.
•Researching and studying reports and technical publications to determine and keep abreast of state-of-the-art information systems technology and trends which influence revision or development of new techniques.
•Developing, implementing, and coordinating activities designed to ensure, protect, and restore IT systems and services. Planning and coordinating the delivery of an IT security awareness training program for end users at all levels in the agency.
•Developing and maintaining metrics using best practices such as LEAN Six Sigma, Software Engineering Institute Capacity Maturity Model Integration (SEI-CMMI), and Project Management Institute Project Management Principles (PMI-PMP). Preparing and maintaining performance goals, and implementing process improvements. Creating focus groups and action plans.
•Participating in studies or performing portions of studies to advise on the merits of a proposed approach for the configuration and management of new hardware and software for IT systems. Participating in the development, modification, or acquisition of applications software programs to meet technical and functional requirements. Participating in the design, development, testing and implementation of new or modified applications software.
QUALIFICATIONS REQUIRED:
FOR ALL IT POSITIONS: To qualify, you must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
In addition to the requirements above, To qualify for the SV-I Pay Band (equivalent to GS-13) you must have one year of specialized experience at the SV-H Pay Band or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position, and is typically in or related to the work of the position to be filled. Such experience includes work:
•applying IT security principles and methods;
•developing and interpreting policies, procedures, or strategies governing the planning and delivery of IT customer services;
•developing, implementing, or coordinating activities designed to ensure, protect, and restore IT systems and services; and
•applying project management principles (e.g., Project Management Institute (PMI) best practices, Project Management Body of Knowledge (PMBOK), LEAN Six Sigma, and Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI)].
NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
TSA will only accept applications submitted via USAJobs. To view the full job description and apply online, please visit https://www.usajobs.gov/GetJob/ViewDetail/346930300
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