Seeking IT Service Management Analyst for Fort Gordon, GA

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry’s most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

JOB CODE: 2215
TITLE: IT Service Management Analyst
LOCATION: GA – Ft. Gordon
DURATION: Full Time/Regular/On-Going
PAY RANGE: $40K – $50K

DESCRIPTION:
Planned Systems International has an immediate need for an IT Service Management Analyst to support our client at Fort Gordon, GA by utilizing ITIL concepts to review IT services and related processes.  The successful candidate will hold a bachelor’s degree in Information Systems or similar and hold an ITIL Foundations certification (v 3).
Essential Functions and Job Responsibilities:
•Utilize ITIL v3 concepts to review services and related processes.
•Create and manage associated document libraries.
•Develop and manage the client’s service catalog, user manuals and reference materials.
•Analyze processes for internal and external focused service delivery.
•Partner and coordinate with the Customer Service Center (CSC) Manager, Project Managers, and other leadership to develop ITIL-based strategies for service delivery throughout the division.
•Sponsor ITL initiatives to include Continual Service Improvement (CSI), Quality Assurance metrics, and lifecycle planning.
•Introduce and implement improvements to current processes and service delivery strategy by working closely with the Change Advisory Board.
Minimum Requirements:
•Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or Business Administration focused on computing & management from University or College accredited by the U.S. Department of Education.
•Certification in Information Technology Infrastructure Library (ITIL) Foundations certification (v3 or later).
•Experience with technical writing, process documentation, and metrics in an IT Help Desk and/or Service Center environment.
•Ability to work with various levels of management and leadership to facilitate the implementation of process improvement initiatives, Quality metrics, and changes in service delivery.
•Strong communication skills both written and verbal.
•Expert level proficiency in Microsoft Office applications specifically Excel and PowerPoint, and knowledge of utilizing business analytical tools.
•U. S. Citizenship required for this position as the successful candidate will need to obtain and maintain a U. S. Government-sponsored Security clearance.

Please apply online
http://ch.tbe.taleo.net/CH09/ats/careers/requisition.jsp?org=PLANSYS&cws=1&rid=2215
www.plan-sys.com

PSI is an Equal Opportunity Employer.

All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE:  VEVRAA Federal Contractor requesting priority referrals of Protect Veterans.