Marine Corps League is hiring a Membership Support Position
The person in this role will interact with our members through phone, email and mail communications to answer questions or gather information. They will enter and maintain membership data in our IMPak membership database. They will design queries and reports to find and extract relevant data for various uses as required. They will also be required to print membership cards or renewal notices as well as process incoming paperwork relating to Membership.
This person will also be responsible for other general office tasks as required. When necessary they will provide coverage (typically for some lunch shifts and occasionally if we are short staffed) for our retail store (located in the same building).
The person in this position will report to our Membership Manager and will be responsible for tasks assigned by the Membership Manager, our National Adjutant/Paymaster and/or Executive Director. They will be expected to interact with our IT staff and consultants as needed. Ideally, they will eventually act as a liaison between our Membership department and IT regarding matters such as the Membership database and other technologies used by the Membership department. They must also comply with the policies set forth in our Employee Handbook which includes appropriate use of office equipment and resources.
Required Skills/Attributes:
- Typing/data entry proficiency
- Computer skills including Microsoft Windows and Microsoft Office (Word, Excel, Outlook)
- Ability to operate office equipment such as telephones, printers, copiers, scanners and fax machines
- Experience with customer, membership, helpdesk or contact management databases
- Experience creating and maintaining spreadsheets using Microsoft Excel
- Ability to perform basic math
- Ability and willingness to learn
- Basic experience in a retail environment is helpful
Soft Skills:
- Strong oral and written communication skills
- Phone skills including customer service experience
- Ability to provide friendly, helpful service to our members and staff
- Professional demeanor
- Attention to detail in order to ensure the accuracy of data
- Ability to work in a team environment as well as flexibility and willingness to ensure the goals of the organization are met
Preferred Skills (in order of importance):
- Experience working in an Association or Membership organization
- Experience working in a non-profit organization
- Experience using ISSI IMPak membership database (Oracle ERP, SAP, Remedy may also be helpful)
- Understanding of relational databases concepts
- Experience with Crystal Reports such as writing or modifying reports
- Understanding of statistics
- Helpdesk experience
- Any experience or interest in software development including HTML, ASP, ASP .NET, MS SQL, etc.
- Software Quality Assurance, User Acceptance, or beta testing
- Experience writing SQL queries
- Experience creating KPIs and/or dashboards
- Experience preparing email marketing campaigns
- Experience with event registration
Qualified candidates should submit their resume to Meg Thoburn at mthoburn@mcleague.org
http://www.mcleague.org/
The person in this role will interact with our members through phone, email and mail communications to answer questions or gather information. They will enter and maintain membership data in our IMPak membership database. They will design queries and reports to find and extract relevant data for various uses as required. They will also be required to print membership cards or renewal notices as well as process incoming paperwork relating to Membership.
This person will also be responsible for other general office tasks as required. When necessary they will provide coverage (typically for some lunch shifts and occasionally if we are short staffed) for our retail store (located in the same building).
The person in this position will report to our Membership Manager and will be responsible for tasks assigned by the Membership Manager, our National Adjutant/Paymaster and/or Executive Director. They will be expected to interact with our IT staff and consultants as needed. Ideally, they will eventually act as a liaison between our Membership department and IT regarding matters such as the Membership database and other technologies used by the Membership department. They must also comply with the policies set forth in our Employee Handbook which includes appropriate use of office equipment and resources.
Required Skills/Attributes:
- Typing/data entry proficiency
- Computer skills including Microsoft Windows and Microsoft Office (Word, Excel, Outlook)
- Ability to operate office equipment such as telephones, printers, copiers, scanners and fax machines
- Experience with customer, membership, helpdesk or contact management databases
- Experience creating and maintaining spreadsheets using Microsoft Excel
- Ability to perform basic math
- Ability and willingness to learn
- Basic experience in a retail environment is helpful
Soft Skills:
- Strong oral and written communication skills
- Phone skills including customer service experience
- Ability to provide friendly, helpful service to our members and staff
- Professional demeanor
- Attention to detail in order to ensure the accuracy of data
- Ability to work in a team environment as well as flexibility and willingness to ensure the goals of the organization are met
Preferred Skills (in order of importance):
- Experience working in an Association or Membership organization
- Experience working in a non-profit organization
- Experience using ISSI IMPak membership database (Oracle ERP, SAP, Remedy may also be helpful)
- Understanding of relational databases concepts
- Experience with Crystal Reports such as writing or modifying reports
- Understanding of statistics
- Helpdesk experience
- Any experience or interest in software development including HTML, ASP, ASP .NET, MS SQL, etc.
- Software Quality Assurance, User Acceptance, or beta testing
- Experience writing SQL queries
- Experience creating KPIs and/or dashboards
- Experience preparing email marketing campaigns
- Experience with event registration
Qualified candidates should submit their resume to Meg Thoburn at mthoburn@mcleague.org
http://www.mcleague.org/
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